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1
The power of customer service : a how-to-approach to successful customer service.
Published 2004
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2
Winning customer loyalty : eliminate customer turnoffs.
Published 2004
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3
The three cornerstones of customer service and selling.
Published 2004
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4
The customer service connection.
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5
Think like the customer, act like the owner : the art of delivering superior customer service.
Published 2005
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6
Conveying a professional image.
Published 2005
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7
Introducing customer service.
Published 1995
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8
Give 'em the pickle!.
Published 2002
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9
Quality customer service.
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