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| LEADER |
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0000000131 |
| 005 |
20151104090000.0 |
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|a 1560521155
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|y 201511041019
|z VLOAD
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0 |
|a 658.8
|b GER
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| 100 |
1 |
# |
|a Gerson, Richard F.
|
| 245 |
1 |
0 |
|a Beyond customer service :
|b keeping customer for life /
|c Richard F. Gerson.
|
| 260 |
# |
# |
|a Los Altos, Calif:
|b Crisp Publications,
|c c1992.
|
| 300 |
# |
# |
|a 88 p:
|b ill;
|c 26cm.
|
| 490 |
0 |
# |
|a The Fifty-Minute series
|
| 500 |
# |
# |
|a Effective programs for retaining your customer-cover
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Customer service
|
| 999 |
|
|
|a 0000127332
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|
| 999 |
|
|
|a 0000127373
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|
| 999 |
|
|
|a 0000127456
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|