APA (7th ed.) Citation

Zemke, R., & Connellan. (2001). E-service: 24 ways to keep ypur customers-when the competition is just a click away. AMACOM.

Chicago Style (17th ed.) Citation

Zemke, Ron, and Connellan. E-service: 24 Ways to Keep Ypur Customers-when the Competition Is Just a Click Away. New York: AMACOM, 2001.

MLA (8th ed.) Citation

Zemke, Ron, and Connellan. E-service: 24 Ways to Keep Ypur Customers-when the Competition Is Just a Click Away. AMACOM, 2001.