APA (7th ed.) Citation

Spector, R. (2001). Lessons from the Nordstrom way: How companies are emulating the #1 customer service company. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Spector, Robert. Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company. New York: John Wiley & Sons, 2001.

MLA (8th ed.) Citation

Spector, Robert. Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company. John Wiley & Sons, 2001.