APA (7th ed.) Citation

Hii, N., Self, & Roche. (2002). Customer satisfiction measurement for ISO 9000: 2000. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Hii, Nigel, Self, and Roche. Customer Satisfiction Measurement for ISO 9000: 2000. Oxford: Butterworth-Heinemann, 2002.

MLA (8th ed.) Citation

Hii, Nigel, et al. Customer Satisfiction Measurement for ISO 9000: 2000. Butterworth-Heinemann, 2002.