Customer satisfiction measurement for ISO 9000 : 2000 /

Customer satisfiction measurement for ISO 9000 : 2000 /

Bibliographic Details
Main Author: Hii, Nigel
Other Authors: Self, Roche
Format: Book
Published: Oxford: Butterworth-Heinemann, 2002.
Subjects:
ISO 9000 Series Standard
Consumer satisfaction -- > Statistical methods
Questionnaires
Description
Physical Description:148 p..
ISBN:0750655135

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