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|a 658.812
|b HIL
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| 100 |
1 |
# |
|a Hii, Nigel
|
| 245 |
1 |
0 |
|a Customer satisfiction measurement for ISO 9000 : 2000 /
|c by Nigel Hill, Bill Self, Greg Roche.
|
| 260 |
# |
# |
|a Oxford:
|b Butterworth-Heinemann,
|c 2002.
|
| 300 |
# |
# |
|a 148 p..
|
| 650 |
# |
0 |
|a ISO 9000 Series Standard
|
| 650 |
# |
0 |
|a Consumer satisfaction --
|x Statistical methods
|
| 650 |
# |
0 |
|a Questionnaires
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| 700 |
0 |
# |
|a Self,
|h Bill
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| 700 |
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|a Roche,
|h Greg
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| 999 |
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|a 0000053615
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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