Customer satisfiction measurement for ISO 9000 : 2000 /

Customer satisfiction measurement for ISO 9000 : 2000 /

Bibliographic Details
Main Author:	Hii, Nigel
Other Authors:	Self, Roche
Format:	Book
Published:	Oxford: Butterworth-Heinemann, 2002.
Subjects:	ISO 9000 Series Standard Consumer satisfaction -- > Statistical methods Questionnaires

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