The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /

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Bibliographic Details
Other Authors:	Freeland
Format:	Book
Published:	New York: McGraw-Hill, 2003.
Subjects:	Customer relations -- > Management Brand name products -- > Marketing -- > Management Customer loyalty

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