APA (7th ed.) Citation

Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees.

Chicago Style (17th ed.) Citation

Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees.

MLA (8th ed.) Citation

Heskett, James L., et al. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees.