The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /

Bibliographic Details
Main Author: Heskett, James L (Author)
Other Authors: Sasser, W. Earl, Schlesinger, Leonard A
Format: Book
Language:English
Subjects:
Employee loyalty
Customer satisfaction
Communication in marketing
Customer service
Organizational effectiveness
Description
Physical Description:xxii, 377 pages: illustrations; 24cm.
Bibliography:Includes bibliographical references and indexes
ISBN:0743225694

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