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200301t20032003nyua e 001 0 eng d |
| 020 |
# |
# |
|a 0743225694
|
| 039 |
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9 |
|a 202010011502
|b Zuraidah
|y 201511041040
|z VLOAD
|
| 040 |
# |
# |
|a BK
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b HES
|
| 100 |
1 |
# |
|a Heskett, James L
|e author
|
| 245 |
1 |
4 |
|a The Value Profit Chain :
|b Treat Employees Like Customers and Customers Like Employees /
|c James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger.
|
| 264 |
# |
0 |
|c ♭2003
|
| 264 |
# |
0 |
|a New York
|b THE FREE PRESS
|c 2003
|
| 300 |
# |
# |
|a xxii, 377 pages:
|b illustrations;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Includes bibliographical references and indexes
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Employee loyalty
|
| 650 |
# |
0 |
|a Customer satisfaction
|
| 650 |
# |
0 |
|a Communication in marketing
|
| 650 |
# |
0 |
|a Customer service
|
| 650 |
# |
0 |
|a Organizational effectiveness
|
| 700 |
0 |
# |
|a Sasser, W. Earl
|
| 700 |
0 |
# |
|a Schlesinger, Leonard A
|
| 999 |
|
|
|a 0000506907
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|