The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /

Bibliographic Details
Main Author:	Heskett, James L (Author)
Other Authors:	Sasser, W. Earl, Schlesinger, Leonard A
Format:	Book
Language:	English
Subjects:	Employee loyalty Customer satisfaction Communication in marketing Customer service Organizational effectiveness

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