APA (7th ed.) Citation

(2001). Harvard business review on customer relationship management. Harvard Business Review paperback.

Chicago Style (17th ed.) Citation

Harvard Business Review on Customer Relationship Management. United States of America: Harvard Business Review paperback, 2001.

MLA (8th ed.) Citation

Harvard Business Review on Customer Relationship Management. Harvard Business Review paperback, 2001.

Warning: These citations may not always be 100% accurate.