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|a 9780814407653
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|a 081440765X
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|a 202007101645
|b Amir
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|d rozila
|y 201511041041
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# |
# |
|a BK
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b ZEM
|
| 100 |
1 |
# |
|a Zemke, Ron
|e author
|
| 245 |
1 |
0 |
|a Delivering Knock Your Socks Off Service /
|c Ron Zemke.
|
| 250 |
# |
# |
|a Third Edition.
|
| 264 |
# |
0 |
|a New York
|b AMACOM American Management Association
|c 2003
|
| 264 |
# |
0 |
|c ♭2003
|
| 300 |
# |
# |
|a viii, 184 pages : illustrations;
|c 23cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Bibliography: page 179
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer services
|
| 999 |
|
|
|a 0000054605
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|