APA (7th ed.) Citation

Basch, M. (2002). Customer culture: How Fed Ex and other great companies put the customer first every day. Prentice Hall.

Chicago Style (17th ed.) Citation

Basch, Michael. Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day. Upper Saddle River, New Jersey: Prentice Hall, 2002.

MLA (8th ed.) Citation

Basch, Michael. Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day. Prentice Hall, 2002.