Customer culture : how Fed Ex and other great companies put the customer first every day /

Customer culture : how Fed Ex and other great companies put the customer first every day /

Bibliographic Details
Main Author:	Basch, Michael
Format:	Book
Published:	Upper Saddle River, New Jersey: Prentice Hall, 2002.
Subjects:	Organizational effectiveness Corporate culture Quality of work life Organizational effectiveness -- > Case studies Customer loyalty Corporate culture -- > Case studies

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