APA (7th ed.) Citation

Goetsch, D. L., & Davis. (2004). Effective customer service: Ten step for technical professions. Prentice Hall.

Chicago Style (17th ed.) Citation

Goetsch, David L., and Davis. Effective Customer Service: Ten Step for Technical Professions. Upper Saddle River, New Jersey: Prentice Hall, 2004.

MLA (8th ed.) Citation

Goetsch, David L., and Davis. Effective Customer Service: Ten Step for Technical Professions. Prentice Hall, 2004.