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|a Goetsch, David L.
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| 245 |
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|a Effective customer service :
|b ten step for technical professions /
|c by David L. Goetsch and Stanley B. Davis.
|
| 260 |
# |
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|a Upper Saddle River, New Jersey:
|b Prentice Hall,
|c 2004.
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|a 288 p..
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|a Management
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|a Davis,
|h Stanley B.
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|a 0000055083
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|c Main Non-Fiction
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