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|a 0470848537
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|a 9780470848531
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|b Amir
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|y 201511041045
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# |
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|a BK
|
| 082 |
0 |
0 |
|a 658.8120941
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| 090 |
0 |
0 |
|a 658.812
|b FAU
|
| 090 |
0 |
0 |
|a 658.8120941
|b FAU
|
| 100 |
1 |
# |
|a Faulkner, Mike
|e author
|
| 245 |
1 |
0 |
|a CUSTOMER MANAGEMENT EXCELLENCE /
|c MIKE FAULKNER.
|
| 264 |
# |
0 |
|a England
|b JOHN WILEY & SONS, LTD
|c [2003]
|
| 264 |
# |
0 |
|c ♭2003
|
| 300 |
# |
# |
|a viii, 216 pages;
|c 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer service
|
| 650 |
# |
0 |
|a Customer relations
|
| 700 |
0 |
# |
|a Hurst, Steve
|
| 700 |
0 |
# |
|a Tripp, Adrian
|
| 999 |
|
|
|a 0000055296
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|