APA (7th ed.) Citation

McKean, J. (2002). Customers are people... the human touch. John Wiley & Sons.

Chicago Style (17th ed.) Citation

McKean, John. Customers Are People... the Human Touch. West Sussex: John Wiley & Sons, 2002.

MLA (8th ed.) Citation

McKean, John. Customers Are People... the Human Touch. John Wiley & Sons, 2002.

Warning: These citations may not always be 100% accurate.