APA (7th ed.) Citation

Greenberg, P. (2002). CRM at the speed of light: Capturing and keeping cuctumers in internet real time. Second edition (Second Edition.). Mc-Graw-Hill / Osborne.

Chicago Style (17th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Cuctumers in Internet Real Time. Second Edition. Second Edition. New York: Mc-Graw-Hill / Osborne, 2002.

MLA (8th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light: Capturing and Keeping Cuctumers in Internet Real Time. Second Edition. Second Edition. Mc-Graw-Hill / Osborne, 2002.