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|a Gustafsson, Anders
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|a Competing in a service economy :
|b how to create a competitive advantage through service development and innovation /
|c Anders Gustafsson and Michael D. Johnson.
|
| 260 |
# |
# |
|a San Francisco:
|b Jossey-Bass,
|c 2003.
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|a 190 p..
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|a Competition
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| 650 |
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|a Customer service --
|x Management
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| 650 |
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|a Service industries --
|x Technological innovations --
|y Management
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| 700 |
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|a Johnson,
|h Michael D.
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| 999 |
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|a 0000056527
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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