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|a Hawkes, Paul
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|a The seven myths of customer management :
|b how to be customer driven without being customer led /
|c Paul Hawkes and John Abram.
|
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|a West Sussex,England:
|b John Wiley & Sons,
|c 2003.
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|a 221 p..
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|a Customer relations --
|x Management
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|a Abram,
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|c Main Non-Fiction
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