APA (7th ed.) Citation

Hill, J., Garai, & Tallack. (1996). 30 activities for internal customer care. Gower.

Chicago Style (17th ed.) Citation

Hill, Jenny, Garai, and Tallack. 30 Activities for Internal Customer Care. England: Gower, 1996.

MLA (8th ed.) Citation

Hill, Jenny, et al. 30 Activities for Internal Customer Care. Gower, 1996.