APA (7th ed.) Citation

Schmitt, B. H. (2003). Customer experience management: A revolutionary approach to connecting with your customers. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Schmitt, Bernd H. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Hoboken,New Jersey: John Wiley & Sons, 2003.

MLA (8th ed.) Citation

Schmitt, Bernd H. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. John Wiley & Sons, 2003.