Customer experience management : a revolutionary approach to connecting with your customers /
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| Format: | Book |
| Published: |
Hoboken,New Jersey:
John Wiley & Sons,
2003.
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| Item Description: | Includes bibliographical refences (p. 231 -233) and index |
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| Physical Description: | xiv, 242 p: ill; 24cm. |
| ISBN: | 0471237744 |