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1 |
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|a Schmitt, Bernd H.
|
| 245 |
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|a Customer experience management :
|b a revolutionary approach to connecting with your customers /
|c Bernd H. Schmitt.
|
| 260 |
# |
# |
|a Hoboken,New Jersey:
|b John Wiley & Sons,
|c 2003.
|
| 300 |
# |
# |
|a xiv, 242 p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes bibliographical refences (p. 231 -233) and index
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
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|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Relation marketing
|
| 999 |
|
|
|a 0000056680
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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| 999 |
|
|
|a 0000056681
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|
| 999 |
|
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|a 0000057125
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|