Customer experience management : a revolutionary approach to connecting with your customers /

Customer experience management : a revolutionary approach to connecting with your customers /

Show other versions (1)

Bibliographic Details
Main Author:	Schmitt, Bernd H.
Format:	Book
Published:	Hoboken,New Jersey: John Wiley & Sons, 2003.
Subjects:	Customer relations Customer relations -- > Management Relation marketing

Similar Items

Customer experience management : a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd H
Published: (2003)

Managing the customer experience : turning customers into advocates /
by: Smith, Shaun
Published: (2002)

Managing the customer experience : turning customers into advocates /
by: Smith, Shaun
Published: (2002)

Voice of the customer marketing : A revolutionary five-step process to create customers who care, spend, adn astay /
by: Roman, Ernan
Published: (2011)

Customer experience : future trends and insights /
by: Shaw, Colin
Published: (2010)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
by: Frawley, Andy
Published: (2015)

Meeting customer needs /
by: SMITH, Ian
Published: (2003)

Strategic customer care : an evolutionary approach to increasing customer value and profitability /
by: Brown, Stanley A.
Published: (1999)

Voice of the customer marketing : a revolutionary five-step process to create customers who care, spend, and stay /
by: Roman, Ernan
Published: (2011)

Customer relationship management : fast track solutions /
by: Blomquist, Ralf
Published: (2006)

The experience effect : engage your customers with a consistent and memorable brand experience /
by: Joseph, Jim
Published: (2010)

Managing customers as investments : the strategic value of customers in the long run /
by: Gupta, Sunil
Published: (2005)

The handbook of Key Customer Relationship Management : The definitive guide to winning, managing and developing key account business /
by: Burnett, Ken

Customer Relationship Management : Emerging Concepts, Tools and Applications /

Customer relationship management : integrating marketing strategy and information technology /
by: Zikmund, William G.
Published: (2003)

Customer relationship management : integrating marketing strategy and information technology /
by: Zikmund, William G.

The next evolution of marketing : connect with your customers by marketing with meaning /
by: Gilbreath, Bob
Published: (2010)

Build your customer strategy : a guide to creating profitable customer relationship /
by: Barnes, James G
Published: (2006)

Build your customer strategy : a guide to creating profitable customer relationships /
by: Barnes, James G
Published: (2006)

Customer relationship management /
by: Peelen, Ed
Published: (2005)

Strategic customer management : enhancing customer retention and service recovery /
by: Patrick, Low Kim Cheng
Published: (2000)

The seven myths of customer management : how to be customer driven without being customer led /
by: Hawkes, Paul
Published: (2003)

DEALING WITH DIFFICULT CUSTOMERS : How to Turn Demanding, Dissatisfied, and Disagreeable Client Into your best Customers / /
by: Fleming, Noah

True alignment : linking company cultur with customer needs for extraordinary results /
by: Papke, Edgar
Published: (2014)

CUSTOMER MANAGEMENT EXCELLENCE /
by: Faulkner, Mike

Customer relation through quality leadership : The baxter approach /
by: Fliehman, Deborah G.
Published: (1994)

Customer relationship management /
by: Anderson, Kristin
Published: (2002)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
by: DESATNICK, Robert L.
Published: (1993)

Customer relationship management : a databased approach /
by: V. Kumar
Published: (2006)

Customer relationship management : a databased approach /
by: V. Kumar
Published: (2006)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Secrets of Customer Relationship Management : It's All About How You Make Them Feel /
by: Barnes, James G.

Secrets of customer relationship management : it's all about how you make them fell /
by: Barnes, James G
Published: (2001)

Secrets of customer relationship management : it's all about how you make them feel /
by: Barnes, James G.
Published: (2001)

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don?t understand /
by: McDonald, Kelly, 1961-
Published: (2013)

Strategy From the Outside In : Profiting From Customer Value /
by: Day, George S.
Published: (2010)

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers /
by: Metz, Adam
Published: (2012)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

The 10 golden rules of customer service : & the story of the $6,000 egg / /
by: Duncan, Todd, 1957-