Quality Management : Creating and Sustaining Organizational Effectiveness /
| Main Author: | |
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| Format: | Book |
| Language: | English |
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| Item Description: | Includes index |
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| Physical Description: | xii, 409 pages: illustrations; 25cm. |
| Bibliography: | Bibliography: pages 392-400 |
| ISBN: | 9780132626439 0132626438 |