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|a 658.812
|b DYC
|
| 100 |
1 |
# |
|a Dyche, Jill
|
| 245 |
1 |
0 |
|a The CRM handbok :
|b a business guide to customer ralationship management /
|c Jill Dyche.
|
| 260 |
# |
# |
|a Boston:
|b Addison Wesley,
|c 2002.
|
| 300 |
# |
# |
|a xxiv, 307 p:
|b ill;
|c 23cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index.
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 999 |
|
|
|a 0000057207
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|