The CRM handbok : a business guide to customer ralationship management /

The CRM handbok : a business guide to customer ralationship management /

Bibliographic Details
Main Author:	Dyche, Jill
Format:	Book
Published:	Boston: Addison Wesley, 2002.
Subjects:	Customer relations -- > Management

Similar Items

Essentials of CRM : a guide to customer relationship management /
by: Bergeron, Bryan P.
Published: (2002)

CRM unplugged : releasing CRM's strategic value /
by: Bligh, Philip
Published: (2004)

CRM at the speed of light : essential customer strategies for the 21 st. centry /
by: Greenberg, Paul
Published: (2004)

CRM at the speed of light : essential customer strategies for the 21st century /
by: Greenberg, Paul
Published: (2004)

Connected CRM : implementing a data-driven, customer-centric business strategy /
by: Williams, David S.
Published: (2014)

DIGITAL CRM : Customer Relationship Management : WINNING IN THE AGE OF SAVVY CUSTOMERS / /
by: Condecido, Danny

CRM at the speed of light : essential customer strategies for the 21st century /
by: Greenberg, Paul
Published: (2004)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

CRM Systemes in Industrial Companies : Intra- and Inter-Organizational Effects /
by: Perna, Andrea
Published: (2014)

CRM at the speed of light : capturing and keeping cuctumers in internet real time. Second edition /
by: Greenberg, Paul
Published: (2002)

Why CRM ( customer relationship management ) doesn't work : how to win by letting Customers Manage the Relationship /
by: Newell, Frederick
Published: (2003)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

CRM at the speed of light, third edition : essential customer strategies for the 21st century /
by: Greenberg, Paul
Published: (2004)

CRM at the speed of light, third edition : essential customer strategies for the 21st century /
by: Greenberg, Paul
Published: (2004)

The CRM project management handbook : building realistic expectations and managing risk /
by: Gentle, Michael
Published: (2002)

The CRM project management handbook : building realistic expectations and managing risk /
by: Gentle, Michael
Published: (2002)

The handbook of Key Customer Relationship Management : The definitive guide to winning, managing and developing key account business /
by: Burnett, Ken

Customer loyalty : how to earn it how to keep it /
by: Griffin, Jill
Published: (1995)

Complaint management : the heart of CRM /
by: Stauss, Bernd

Customer experience management : a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd H.
Published: (2003)

Microsoft dynamics CRM 4.0 step by step /
Published: (2009)

The essential guide to knowledge management : e-business and CRM applications /
by: Tiwana, Amrit
Published: (2001)

Harvard business review on customer relationship management.
Published: (2001)

Managing the customer experience : turning customers into advocates /
by: Smith, Shaun
Published: (2002)

Customer relationship management /
by: Peelen, Ed
Published: (2005)

The seven myths of customer management : how to be customer driven without being customer led /
by: Hawkes, Paul
Published: (2003)

Build your customer strategy : a guide to creating profitable customer relationship /
by: Barnes, James G
Published: (2006)

Build your customer strategy : a guide to creating profitable customer relationships /
by: Barnes, James G
Published: (2006)

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers /
by: Metz, Adam
Published: (2012)

Harvard business review on customer relationship management.
Published: (2001)

CUSTOMER MANAGEMENT EXCELLENCE /
by: Faulkner, Mike

Harvard business review on increasing customer loyalty.
Published: (2011)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer experience : future trends and insights /
by: Shaw, Colin
Published: (2010)

Customer relationship management : a databased approach /
by: V. Kumar
Published: (2006)

Customer relationship management : a databased approach /
by: V. Kumar
Published: (2006)

Customer relationship management /
by: Anderson, Kristin
Published: (2002)

Customer relationship management : fast track solutions /
by: Blomquist, Ralf
Published: (2006)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)