APA (7th ed.) Citation

Basch, M. D. (2003). Customer culture: How fedex and other great companies put the customer first every day. Prentice Hall.

Chicago Style (17th ed.) Citation

Basch, Michael D. Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day. New Jersey: Prentice Hall, 2003.

MLA (8th ed.) Citation

Basch, Michael D. Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day. Prentice Hall, 2003.