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00800cam a2200241 7i4500 |
| 001 |
0000005397 |
| 005 |
20151104090000.0 |
| 005 |
##20151104105100.0 |
| 003 |
##MY-KlINT |
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# |
# |
|a 0131303201
|
| 039 |
# |
9 |
|y 201511041051
|z VLOAD
|
| 090 |
0 |
0 |
|a 658
|b BAS
|
| 100 |
1 |
# |
|a Basch, Michael D.
|
| 245 |
1 |
0 |
|a Customer culture :
|b how fedex and other great companies put the customer first every day /
|c Michael D. Basch.
|
| 260 |
# |
# |
|a New Jersey:
|b Prentice Hall,
|c 2003.
|
| 300 |
# |
# |
|a xxv, 274 p;
|c 22cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Corporate culture --
|x Case studies
|
| 650 |
# |
0 |
|a Quality of work life
|
| 650 |
# |
0 |
|a Organizational effectiveness --
|x Case studies
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 650 |
# |
0 |
|a Organizational effectiveness
|
| 999 |
|
|
|a 0000057263
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|