APA (7th ed.) Citation

Barnes, J. G. (2001). Secrets of customer relationship management: It's all about how you make them feel. McGraw-Hill.

Chicago Style (17th ed.) Citation

Barnes, James G. Secrets of Customer Relationship Management: It's All About How You Make Them Feel. New York: McGraw-Hill, 2001.

MLA (8th ed.) Citation

Barnes, James G. Secrets of Customer Relationship Management: It's All About How You Make Them Feel. McGraw-Hill, 2001.