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|a 658.812
|b BAR
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| 100 |
1 |
# |
|a Barnes, James G.
|
| 245 |
1 |
0 |
|a Secrets of customer relationship management :
|b it's all about how you make them feel /
|c James G. Barnes.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 2001.
|
| 300 |
# |
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|a xviii, 316 p;
|c 23cm.
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| 650 |
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|a Customer relations
|
| 999 |
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|a 0000057628
|b BOOK
|c Main Non-Fiction
|e INTAN BK
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