Bazerman, M. H., & Watkins. (2004). Predictable surprise: The disasters you should have seen coming and how to prevent them. Harvard Business School Press.
Chicago Style (17th ed.) CitationBazerman, Max H., and Watkins. Predictable Surprise: The Disasters You Should Have Seen Coming and How to Prevent Them. Boston: Harvard Business School Press, 2004.
MLA (8th ed.) CitationBazerman, Max H., and Watkins. Predictable Surprise: The Disasters You Should Have Seen Coming and How to Prevent Them. Harvard Business School Press, 2004.
Warning: These citations may not always be 100% accurate.