Lucas, R. W. Customer Service: Building Successful Skills for the Twenty-First Century (Third Edition.).
Chicago Style (17th ed.) CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. Third Edition.
MLA (8th ed.) CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty-First Century. Third Edition.
Warning: These citations may not always be 100% accurate.