Customer Service : Building Successful Skills for the Twenty-First Century /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Edition: | Third Edition. |
| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | xvi, 416 pages: colour illustrations; 25cm. |
| Bibliography: | Bibliography: pages 406-408 |
| ISBN: | 9780072938050 0072938056 |