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20200707090000.0 |
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##MY-KlINT |
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201511t20052005maua g 001 0 eng d |
| 020 |
# |
# |
|a 9780072938050
|
| 020 |
# |
# |
|a 0072938056
|
| 039 |
# |
9 |
|a 202007070848
|b Amir
|c 202006241526
|d rozila
|c 202006241449
|d rozila
|y 201511041052
|z VLOAD
|
| 040 |
# |
# |
|a BK
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b LUC
|
| 100 |
1 |
# |
|a Lucas, Robert W
|e author
|
| 245 |
1 |
0 |
|a Customer Service :
|b Building Successful Skills for the Twenty-First Century /
|c Robert W. Lucas.
|
| 246 |
0 |
# |
|a Building successful skills for the 21st century
|
| 250 |
# |
# |
|a Third Edition.
|
| 264 |
# |
0 |
|c ♭2005, 2002, 1996
|
| 264 |
# |
0 |
|a Boston
|b McGraw-Hill Irwin
|c 2005
|
| 300 |
# |
# |
|a xvi, 416 pages:
|b colour illustrations;
|c 25cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 504 |
# |
# |
|a Bibliography: pages 406-408
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer service
|
| 999 |
|
|
|a 0000057857
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|