APA (7th ed.) Citation

Spector, R., & McCarthy. (2005). The Nordstrom way to customer service excellence: A handbook for implementing great service in your organization. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Spector, Robert, and McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Hoboken,New Jersey: John Wiley & Sons, 2005.

MLA (8th ed.) Citation

Spector, Robert, and McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. John Wiley & Sons, 2005.