The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

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Bibliographic Details
Main Author: Spector, Robert
Other Authors: McCarthy
Format: Book
Published: Hoboken,New Jersey: John Wiley & Sons, 2005.
Subjects:
Customer services -- > Handbooks, manual, etc -- > United States
Department stores -- > Management -- > United States
Nordstrom (Firm) -- > Management
Description
Item Description:Includes index
Physical Description:xviii, 270 p: ill..
ISBN:0471702862

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