The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /

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Bibliographic Details
Main Author:	Spector, Robert
Other Authors:	McCarthy
Format:	Book
Published:	Hoboken,New Jersey: John Wiley & Sons, 2005.
Subjects:	Customer services -- > Handbooks, manual, etc -- > United States Department stores -- > Management -- > United States Nordstrom (Firm) -- > Management

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