APA (7th ed.) Citation

Bacal, R. (2005). Perfect phrases for customer service: Hundreds of tools, techniques and scripts for handing any situation. McGraw-Hill.

Chicago Style (17th ed.) Citation

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques and Scripts for Handing Any Situation. New York: McGraw-Hill, 2005.

MLA (8th ed.) Citation

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques and Scripts for Handing Any Situation. McGraw-Hill, 2005.

Warning: These citations may not always be 100% accurate.