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|z VLOAD
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|a 658.812
|b BAC
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| 100 |
1 |
# |
|a Bacal, Robert
|
| 245 |
1 |
0 |
|a Perfect phrases for customer service :
|b hundreds of tools, techniques and scripts for handing any situation /
|c Robert Bacal.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 2005.
|
| 300 |
# |
# |
|a xv, 222 p;
|c 21cm.
|
| 650 |
# |
0 |
|a Customer services
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| 650 |
# |
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|a Customer services --
|x Terminology
|
| 999 |
|
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|a 0000058145
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|