APA (7th ed.) Citation

Gross, T. S. Positively Outrageous Service: HOW TO DELIGHT AND ASTOUND YOUR CUSTOMERS AND WIN THEM FOR LIFE (Second Edition.).

Chicago Style (17th ed.) Citation

Gross, T. Scott. Positively Outrageous Service: HOW TO DELIGHT AND ASTOUND YOUR CUSTOMERS AND WIN THEM FOR LIFE. Second Edition.

MLA (8th ed.) Citation

Gross, T. Scott. Positively Outrageous Service: HOW TO DELIGHT AND ASTOUND YOUR CUSTOMERS AND WIN THEM FOR LIFE. Second Edition.

Warning: These citations may not always be 100% accurate.