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|a 9780793188239
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|a 0793188237
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|b Amir
|c 202007020807
|d rozila
|y 201511041055
|z VLOAD
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| 040 |
# |
# |
|a BK
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b GRO
|
| 100 |
1 |
# |
|a Gross, T. Scott
|e author,
|
| 245 |
1 |
0 |
|a Positively Outrageous Service :
|b HOW TO DELIGHT AND ASTOUND YOUR CUSTOMERS AND WIN THEM FOR LIFE /
|c T. Scott Gross.
|
| 250 |
# |
# |
|a Second Edition.
|
| 264 |
# |
0 |
|c ♭2004
|
| 264 |
# |
0 |
|a Chicago, IL
|b Dearborn Trade Publishing A Kaplan Professional Company
|c [2004]
|
| 300 |
# |
# |
|a xii, 211 pages;
|c 23cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer services
|
| 999 |
|
|
|a 0000058518
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|