APA (7th ed.) Citation

(2005). Think like the customer, act like the owner: The art of delivering superior customer service.

Chicago Style (17th ed.) Citation

Think like the Customer, Act like the Owner: The Art of Delivering Superior Customer Service. 2005.

MLA (8th ed.) Citation

Think like the Customer, Act like the Owner: The Art of Delivering Superior Customer Service. 2005.

Warning: These citations may not always be 100% accurate.