APA (7th ed.) Citation

Bligh, P., & Turk. (2004). CRM unplugged: Releasing CRM's strategic value. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Bligh, Philip, and Turk. CRM Unplugged: Releasing CRM's Strategic Value. Hoboken,New Jersey: John Wiley & Sons, 2004.

MLA (8th ed.) Citation

Bligh, Philip, and Turk. CRM Unplugged: Releasing CRM's Strategic Value. John Wiley & Sons, 2004.

Warning: These citations may not always be 100% accurate.