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|y 201511041056
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| 090 |
0 |
0 |
|a 658.812
|b BLI
|
| 100 |
1 |
# |
|a Bligh, Philip
|
| 245 |
1 |
0 |
|a CRM unplugged :
|b releasing CRM's strategic value /
|c Philip Bligh and Douglas Turk.
|
| 260 |
# |
# |
|a Hoboken,New Jersey:
|b John Wiley & Sons,
|c 2004.
|
| 300 |
# |
# |
|a xviii, 205 p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Customer relations --
|x Management --
|x Data processing
|
| 700 |
0 |
# |
|a Turk,
|h Douglas
|
| 999 |
|
|
|a 0000058678
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|